Terms and Conditions Bovey Tracey and Cardigan
FULL TERMS & CONDITIONS
CUSTOMERS FULL TERMS & CONDITIONS
Ordering Tickets
All ordering of tickets is done via Ticketsource using Stripe. We do not store credit card details nor do we share customer details with any 3rd parties. We do not keep any records of your card details and tickets are emailed to the address you provide on Ticketsource.
The total cost of your ticket is the price plus booking fee. By entering card details onto Stripe you confirm that the credit or debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. Payments Ticket: Payment for all tickets is at point of sale and not at point of despatch. Payments for tickets must be made using Ticketsource and Stripe via the website.
Customer Details Please ensure that your delivery email address details are correct. We cannot be held responsible for any delivery problems that may arise due to incorrect email input details.
Returns and Refunds of tickets
If you change your mind you’re entitled to cancel, provided you do so before 31st May 2024 for Bovey Tracey and August 30th, 2024 for Cardigan (7 days prior to the event opening). Please email us hello@craftfestival.co.uk with your contact details and your booking reference and let us know why you need refunding. You’ll be given a full refund on the ticket price. Refunds will not include booking fees, except where Craft Festival has cancelled the event or workshop. We are a small, non-profit making company and would sincerely ask you to donate our ticket price instead of refunding. We regret we are unable to process refund cancellation notifications made after 6pm Thursday 30th May 2024 *Bovey Tracey) or 5pm Thursday 29th August 2024 (Cardigan)
Privacy Policy Craft Festival is a UK based website, working in accordance with the UK Data Protection Act 2018. We do not store credit card details and we do not keep any records of your card details. We collect data about you when you join our mailing list or contact us. We may share your contact details with our carefully selected partners if you have given us permission. You’ll always be able to unsubscribe from any mailing list. We take your personal privacy very seriously and will not sell, distribute or disclose information about you unless approved by you or unless we are required to do so by law. When you contact us you’ll be asked if you would like your details to be added to our mailing list. We run this as an ‘opt-in’ rather than ‘opt-out’ system as we respect your privacy. If you opt to join our mailing list we’ll only use your details for the purposes if telling you our news, special offers from our partners and information about the event. You can unsubscribe at any time. We provide links to other sites that may not have the same strict privacy policy as ours and cannot accept responsibility for other sites once you have left Craft Festival. We will of course take all reasonable care, in so far as it’s in our power to do so, to keep your personal details secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing our website.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or missed deadlines. To be eligible to purchase products on this website you must be over 18 years of age, stipulate a delivery address in the United Kingdom (PO box numbers and hotels are not acceptable) and possess a valid credit or debit card. We reserve the right to reject any offer of purchase by anyone at any time. Delivery Charges UK mainland delivery costs are in the ticket and booking fee.
Cancelling Tickets: If you change your mind you’re entitled to cancel, provided you do so before you receive your tickets. You’ll be given a refund on ticket price. Booking fee charges are NOT included in refunds except where Craft Festival has cancelled the event.
